on 28-07-2023 16:27
Since the loss of email services in June 2023 I am unable to Rename or Delete a personal folder
Error message:-
Rename of folder "Alistair & Alec" to "Alistair" failed with "A6 NO [NONEXISTENT] Mailbox doesn't exist: Alistair & Alec (0.015 + 0.000 + 0.014 secs).".
Before the crash of service everything was fine.
Any solution please!
Answered! Go to Answer
31-07-2023 18:18 - edited 31-07-2023 18:19
Try the following workaround in webmail; though it deals with deletion it also applies to renaming:
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on 28-07-2023 17:19
Which email client is this issue occurring in?
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on 31-07-2023 15:33
ntlworld.com
on 31-07-2023 15:43
Hi there @davey4
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service, can I just check are you able to access the folder OK, you just cannot rename it?
Have you tried on both web and client mail?
on 31-07-2023 16:22
Hi Ashleigh,
Yes can access it and read all previous messages and can add new messages to it, but cannot delete or rename folder.
Yes same result on both web and client.
on 31-07-2023 17:10
Hi davey4,
Thank you for the update, can you create another folder then move the emails there?
Regards
Paul.
31-07-2023 18:18 - edited 31-07-2023 18:19
Try the following workaround in webmail; though it deals with deletion it also applies to renaming:
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
on 03-08-2023 16:36
Hi Paul,
Yes that works ok.
Still unable to Delete original; error message "Could not delete folder. This can be due to insufficient permissions in your trash folder or this might be a special folder that cannot be deleted."
This has only happened since mailboxes recreated following recent crash.
on 03-08-2023 16:42
Hi Very Insightful Person,
That works fine, thank you very much. 👍
on 03-08-2023 16:48
Thanks for coming back to us @davey4.
Have you possibly attempted to clear the cache on the web browser to see if the folder then disappears for you?
Are there any E-Mails within the folder that are flagged?
Thanks,
David_Bn