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Help with Telewest Blueyonder email. Hackers have taken over my blueyonder email, changed the password

Steveyelaine
Joining in

Hackers have taken over my blueyonder email I had from Telewest can you help either changing the password or shutting down the email altogether

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @Steveyelaine 

Thanks for posting and welcome to the community.

Sorry to hear of the email issue. Normally at this stage we'd provide this link https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked which does normally help but as you've enquired about us shutting it down, I'll go ahead and send you a PM.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hello John, thanks for replying, the link and everything else I have tried requires you to sign in to Virgin Media. I can't do this as I never had a Virgin account, it was only with Telewest. How are you going to send me a PM?

jpeg1
Alessandro Volta

Check the top of this page

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.