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Hacked blueyonder email account

Dave_the_Dive
Joining in

Hello,

My blueyonder.co.uk email account has been hacked, which is causing me a lot of grief. I have been told by customer support that VM no longer support this email account and cannot give me access to it. Can anyone tell me how to get into the account to change the password and secure it?

5 REPLIES 5

Lee_R
Forum Team
Forum Team

Hi @Dave_the_Dive thanks for posting and welcome to our community.

Sorry to hear of your email address being hacked and for any inconvenience it may be causing you.  Can you please advise me if you mean that you've been advised that the email address in question is no longer attached to a live Virgin Media broadband account?  I would like to take a closer look on your behalf.  I am going to send you a private message.  Please keep an eye on your inbox in the top right of the screen.

Regards

Lee_R

Dave_the_Dive
Joining in

Hi Lee,

Thank you for your reply.

When I became aware of my email being hacked, I did a live chat with customer support. Initially I was told they had changed my password, but I soon became aware the hacker was still active on my email account. I then contacted again a second time to be told they would have to pass it on to Tech department, which would take up to 5 days for them to respond, I didn't get any contact from them. I then contacted customer support for the 3rd time to be told that VM no longer supported maintenance to blueyonder accounts and to contact Cyber Crime unit. When I go into my VM account only my VM email account is listed.

Regards.

Dave.

Lee_R
Forum Team
Forum Team

Hi @Dave_the_Dive thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

Hello Lee,

Yes I'm happy with the response I have had from my posting on the forum. I received a phone call on Saturday from someone at VM asking me about my blueyonder email account, I was told that it had been removed, can you confirm that my blueyonder account is no longer active?

Many thanks.

 

 

 

Hi @Dave_the_Dive, thank you for your response.

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel