Forum Discussion

garyturton1's avatar
garyturton1
On our wavelength
3 years ago

Error message 403 forbidden

I am having trouble logging into emails on my laptop - getting the error message 403 forbidden, though I can access emails on my phone. I can see that there have been similar issues previously, but i...
Error message 403
Graham_A's avatar
Graham_A
Very Insightful Person
3 years ago

This can usually be resolved by clearing the browser cache and deleting cookies relating to Virgin Media Mail.

Using a private browsing window would override cookies so can be used to check if the issue is cache/cookie related.

  • Quorny's avatar
    Quorny
    On our wavelength
    2 years ago

    It didn't work for me. I just tried to sign in on another device and got the same forbidden Luxembourgish message

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team (Retired)
      2 years ago

      Hi Quorny,

      Thanks for your post!

      Sorry you are getting this error.

      Are you using Webmail or third party email client?

      • Quorny's avatar
        Quorny
        On our wavelength
        2 years ago

        Webmail, it's all I have as my email account was hacked quite a few years ago from China.  I'm in Mauritius on holiday and I've had the problem ever since I sent an email with some attachments to Emirates in Mauritius