Error Code AP103 when try to resent VM password

[Wackyracer500]

Hi 

I have been locked out of my email (ntlworld.com) and cannot seem to be able to resolve this

I have tried to reset the password as described in the FAQ's but receive the Error code AP103

I need to be able to reset my Pop3 and SMTP (NTL) passwords as  I have forgotten them 

The reason is the change from Windows mail to Outlook when I try to use this I am asked for the Pop3/SMTP passwords and without them cannot access the ntlworld.com emails

Hope this all makes sense - any help really appreciated

[John_GS]

Hi @Wackyracer500 

Thanks for posting and welcome back to the community.

Sorry to hear of the email issues. I'll send you a PM now to assist further.