Thanks for the reply MrsLou07 👋🏼
Some customers have received these emails although their account is linked to their services.
If you check your MyVM, do your emails show up under there?
Let us know and we can assist further.
Kind regards,
Ilyas.
Hi, @Ilyas_Y
My virgin.net account is not listed under the MyVM. We do have three other accounts but they are all @virginmedia. Please advise next steps. Many thanks,
MrsLou07 wrote:Hi, @Ilyas_Y
My virgin.net account is not listed under the MyVM. We do have three other accounts but they are all @virginmedia. Please advise next steps. Many thanks,
Your multi-post has been moved back to your own topic (but your last post was left behind). Comm's with the VM forum team is not in real time. There are delays as staff change shifts and they deal with other queries.
AIUI, if you have a VM broadband account and you want to move a virgin.net email to it, the broadband account and the virgin.net email have to be in the same name. Moving the virgin.net over wipes out any existing mailboxes on the broadband account and replaces them with the virgin.net mailbox.
A VM person will reply in due course and give you the official line on what your options are.
