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Email login to ntlworld.com

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ditto
On our wavelength

on ‎24-02-2024 17:12

After receiving the message "Your Virgin Media Mail account is currently unavailable" I followed the procedure given to unlock my account: changed my password etc. My account now works but to login to My Virgin Media and Virgin email I have to log in with my Outlook identity plus my new Virgin password. The identity ******@ntlworld is not recognised. Once logged in everything else works as normal. This is very confusing. Any ideas?

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ditto
On our wavelength
In response to Graham_A

on ‎24-02-2024 18:23

Thanks, Graham, for very useful information. It seems a very weird situation. Just wish VM could have insured that I was properly informed about what they were doing.

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎24-02-2024 17:30

@ditto Virgin Media now require the account username to a third party email address so you account is working as it should be.

You can read up on these changes here: https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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ditto
On our wavelength
In response to Graham_A

on ‎24-02-2024 18:23

Thanks, Graham, for very useful information. It seems a very weird situation. Just wish VM could have insured that I was properly informed about what they were doing.

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