Email endlessly asking for password to VM server

[interloper]

Thank you for your previous help. My main email account on my PC has worked correctly for a few weeks now since being recovered, however, 06/11 morning I got sent the box about entering user name and password for the smtp.virginmedia.com server and I have been unable to send or receive emails since then. The box reappears endlessly. Is there any way to get email working again without a recovery which sends me thousands of old emails and takes me weeks to clean up? Thank you for your help, Interloper

[Steven_L]

Hey interloper,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your email at the moment. To enable your email client to work correctly, you would need to do the following steps to resolve the issues. 

• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
• Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, and the mailbox unlocked
• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

Please let me know if this works for you to resolve your current email issue.

Kind Regards,

Steven_L

[interloper]

Thank you for your previous help. My main email account on my PC has worked correctly for a few weeks now, however, 6 Nov 23 I got sent the box about entering user name and password for the smtp.virginmedia.com server and I have been unable to send or receive emails since then. Is there any way to get email working again without a recovery which sends me thousands of old emails and takes me weeks to clean up? Thank you for your help, Interloper N.B. Please email any response to [MOD EDIT:REMOVED] as my virginmedia email is not working.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Steven_L]

Hey interloper,

Please can you try to access your email account via your online account and let me know if that helps at all? 

Have you tried to enter your username and current password in to the box?

Would you be able to remove all the details from your email client and re-add them again, to see if that can refresh the connection to our email server?

Kind Regards,

Steven_L

[interloper]

Thank you Steven, I managed to generate a new password by going in to My Virgin Media (which included signing in with a non-VM email) and that appears to have worked for the moment. But it is a bit worrying that although I knew, and entered correctly, the last password generated by the system it was no longer acceptable. Fingers crossed this one lasts a bit longer!

[Kath_P]

Hi interloper, 

Thanks for taking the time to come back to us in the Community and update us on things. 

We're really glad to hear that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.

Take care,