Email being cancelled

[Tessahoare]

I have had a VM package for many years and recently had an email stating that my email account will be closed as I am no longer has Virgin Media services, which I obviously do. I somehow got through on the online chat and was told that it was VM’s fault and all was sorted and given a whole £10 for the stress and worry. I have now had a second email saying my email account will close in 15 days. I can see that lots of other people have posted with the same problem. Dealing with this problem is beyond me at my grand age of 80 and is really causing me concern. Can someone please help.

[Carley_S]

Hi @Tessahoare 

Welcome to the community forums. 

Sorry to hear of your concern with our recent announcement that the older emails were closing down. 

If you've an email account and a Virgin Media service account that are both under your name, then we can see if these are able to be linked, if not then the email will close down as advised in your communications. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down.