Email app password reset

[Algregsathome]

It can only described as the most horrendous experience ever with any support department. So suddenly I lost access to my virginmedia account (via outlook) - saying I needed to sign in again. Trouble was I couldn't remember the app password, so went through the rigmarole of going to provide a third party email address to verify myself. Then I made a mistake by keying in the wrong recovery email address (for 1 I don't own). Now cannot reset my app password. No access to email for 6 days - it's used for volunteering work and also my work - no access. Three phone calls into support and as nice and polite as the folks are, nobody has a clue as to how to reset the recovery email address on my email account. 

[Zach_R]

Hi @Algregsathome,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some trouble regarding access to your email account and also your online account. Please respond to the private message that I'll be sending to you shortly and we can proceed from there with this.

Thanks,