Email account locked unable to change virgin media password or reset email passphrase

[EnochRoot]

Once again my email account is locked and I am unable to unlock it. The guide suggests to reset my virginmedia account password, but that sends me an email which I cannot access. Same thing if I try to change the email application passphrase, then a verification code is sent to my email account. I urgently need to access my emails and this really is unacceptable.

Are there any possible workarounds ?

[jpeg1]

Not what you wanted to hear, but the best workaround is to get a more reliable email service. 

[Martin_N]

Hi EnochRoot, 

Thank you for your post. We're very sorry to hear about the issue with your email address. 

We can certainly take a look into this for you. I will private message you now to confirm your details. 

^Martin