Forum Discussion

EnochRoot's avatar
EnochRoot
Tuning in
5 months ago

Email account locked unable to change virgin media password or reset email passphrase

Once again my email account is locked and I am unable to unlock it. The guide suggests to reset my virginmedia account password, but that sends me an email which I cannot access. Same thing if I try to change the email application passphrase, then a verification code is sent to my email account. I urgently need to access my emails and this really is unacceptable.

Are there any possible workarounds ?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    Not what you wanted to hear, but the best workaround is to get a more reliable email service. 

  • Martin_N's avatar
    Martin_N
    Forum Team
    5 months ago

    Hi EnochRoot, 

    Thank you for your post. We're very sorry to hear about the issue with your email address. 

    We can certainly take a look into this for you. I will private message you now to confirm your details. 

    ^Martin