David - email account now reinstalled on iPad following Kath_F’s advice, with new App password supplied. All working OK (passwords also updated on other devices). To achieve this I have had to designate another third party email address, which is different to the address Virgin was supplied previously as that was not accepted for the purposes of the current password reset.
But, I am now unable to get into My Virgin Media and my Virgin Media email account. To logon I have used the account’s Ntlworld email address along with the new password, but it has not accepted this, or the previous password: "Your email or password was incorrect. Please try again or go back to change your email."
I have tried again and seem to be locked out. How do I resolve this?
Sacers Having changed the username for the Ntlworld email address to a third party email address this is the one that you now need to use to login to your My Virgin Media account and VM webmail. The password is your VM account password not the generated app password.
Graham - Just had another go using third party email address and previous VM password, and got in!
Thanks
Graham - there was me thinking I could get on with my life, but email (in Outlook) on my PC is now asking me for username and password for the pop3.ntlworld.com server (for our email [REMOVED]) I don’t know what user and password it is expecting - any ideas please?
Sacers For email clients such as Outlook the username is the full Ntlworld email address together with the generated app password.
Depending on which version of outlook you are using you may need to delete the email account first and then add it back again for the new credentials to be accepted.
Graham - thanks yet again - it worked after a 'repair' in Outlook and have received the test message back confirming.
I feel a glass of wine is necessary!
I am having a similar issue. 4 days ago I became aware that emailed sent from my ntlworld account from an ipad on OS 17.4.01 where not being delivered to the recipient. There were 20 stuck in the outbox. Nothing I did would clear the messages. I have attempted to reinstall my ntlworld email account following the advice above and nothing is working. I have iCloud, gmail, hotmail and another ntlworld account on Apple Mail and they are working ok. In fact I removed and reinstalled the hotmail account to prove I could, works pefectly. I have used the 20 letter security code provided with and without hyphens and get the same message as the OP re password. Today I spent 2 hours on the phone to virgin in India and I still have had no solution from them. If I get another 20 letter code generated there is zero guarantee it will work and that will effect all my other machines with working emails.
Unfortunately that does not work for apple mail
Hey BT7,
Welcome to the Community Forums and thanks for the post.
Sorry to hear about your issue, we can see you have posted on multiple threads with regards to this, what I have done is replied to your main thread here, we ask that you keep your responses to one thread otherwise it can cause confusion with our responses, please get back to me on the main thread.
Joe
