13-12-2023 21:26 - edited 13-12-2023 21:30
I try to change the email on account settings to a non-virgin media email and get the following message
You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.
I have checked and in the spam folder, no email was received and it is not possible to send a new email
I have spoken to the call centre and also to online chat are are unable to reset this or now change the passwords to the accounts without this
on 13-12-2023 21:16
I also have this problem and can't seem to get the chat or call centre to help and am stuck
on 15-12-2023 08:18
Hi there @cjburkeuk
Thank you so much for your post and I am so sorry to hear that you are experiencing these issues.
I'm going to pop you a private message so we can take a closer look into this together. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
on 11-07-2024 16:42
My wife's account also has this problem. She can use webmail, but cannot get emails on her phone, presumably because she needs the "app" password set. We went through the process but, like the OP were disturbed and the link timed out and now we are unable to proceed.
Anyone from VM able to help out?
on 12-07-2024 20:00
Hi @LeMarchand
Thanks for posting and welcome back to the community. Sorry to hear of your Wife's email issue.
Is the log in email for the My Virgin Media website been changed to a non-Virgin Media email as per this article - https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address
If not, that's the first step. Change the email to a Non-Virgin Media email, verify it and that's sorted.
Then sign in, Account Settings, Virgin Media Mail settings, Generate App Password.
Keep us posted 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 14-07-2024 18:19
Thanks John, like the OP I have tried to change the login email to a non-Virgin one. However, also like the OP, this timed out and I am unable to complete the change.
If I try to change the address, I get this.
An email was sent initially, but not on subsequent attempts.
Clicking on the link takes me here
Clicking on that link takes me to the account page, but trying to change the email looks back to the first picture.
on 15-07-2024 18:30
Hi @LeMarchand
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 18-07-2024 14:02
Big thanks to @John_GS for getting things reset so that i could do the password change.