Forum Discussion

Ukfive's avatar
Ukfive
Joining in
2 years ago
Solved

Email NTL password reset

Hi everyone, I have a NTLworld email account and I need to reset the password, now I still have access to the email on my iPad but recently bought a new iPhone and can’t for the life of me remember t...
  • coenoby's avatar
    coenoby
    2 years ago

    Ukfive 

    "I have a NTLworld email account and I need to reset the password.................can’t for the life of me remember the password "

    If you are a Virgin Media broadband customer, the easiest way is ask the Forum Team (VM staff who support this forum) to reset it for you. One of them will get to this post in the next day or so.

    However VM now requires you to:

    1. supply a non VM email account to use as your username to access your VM My Virgin Media (MVM) Account and when you access your VM email account via VM's webmail service
    2. that you use a separate "Mail app password" in email apps rather than the usual MVM account password.

    Hopefully VM staff will advise you about that when they reset your password.

    If you are not a VM broadband customer, then I think your only option is to explore the facility that allows you to transfer passwords from on iPhone to another. It is called iCloud Keychain.

    I am not an iPhone user so I have no experience of that and I am not sure if it transfers the passwords held in email apps - I have my doubts. However, it might be worth checking out if you are not a VM broadband customer.

    Coenoby

  • Ukfive's avatar
    Ukfive
    Joining in
    2 years ago

    Hi thank you for the response ,have tried the password reset for my account but tells me my security question is wrong  so I’m stuck at this point .

    • coenoby's avatar
      coenoby
      Very Insightful Person
      2 years ago

      Ukfive 

      "I have a NTLworld email account and I need to reset the password.................can’t for the life of me remember the password "

      If you are a Virgin Media broadband customer, the easiest way is ask the Forum Team (VM staff who support this forum) to reset it for you. One of them will get to this post in the next day or so.

      However VM now requires you to:

      1. supply a non VM email account to use as your username to access your VM My Virgin Media (MVM) Account and when you access your VM email account via VM's webmail service
      2. that you use a separate "Mail app password" in email apps rather than the usual MVM account password.

      Hopefully VM staff will advise you about that when they reset your password.

      If you are not a VM broadband customer, then I think your only option is to explore the facility that allows you to transfer passwords from on iPhone to another. It is called iCloud Keychain.

      I am not an iPhone user so I have no experience of that and I am not sure if it transfers the passwords held in email apps - I have my doubts. However, it might be worth checking out if you are not a VM broadband customer.

      Coenoby

      • BobbyW's avatar
        BobbyW
        Dialled in
        2 years ago

        I have a similar problem in that my ntlworld email suddenly stopped operating and I can't log in. The reply I receive is that the PW is incorrect but I haven't knowingly changed it recently.