Delete email

[FMcD]

Hi, 
we cancelled our Virgin Media account over a year ago but our ntlworld email is still active in that we can still send and receive emails with this address. I would like our old ntlworld email to be deleted.

thank you

[Adduxi · Accepted solution]

VM will do this for you.  I also had 4 NTL/VM mailboxes that were active long after the 90 days.  From memory it took about 10 days in total for the request to be actioned and the 4 mailboxes deleted.

Just wait here a couple of days for a VM Mod to pick this up and discuss directly with you.

[Kath_F]

Hi FMcD, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the mailbox hasn't been automatically deleted. This is something we can raise with IT though. In order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,