Virgin Media Community

[spowcam]

How do I delete a blueyonder email account?

[Graham_A · Accepted solution]

@spowcam That all depends on the status of the blueyonder email address concerned. 

• If it is the primary username for your current VM broadband account then it can't be deleted.
• If you are no longer a VM broadband customer then the VM Forum Team staff should be able to help get the address deleted.
• If it is a secondary account on your current VM broadband account then you can delete it yourself as follows:

Sign into the primary account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. Scroll down the screen until you get to Manage other My Virgin Media accounts, click on that option then hit delete next to the secondary account that you no longer want.

[spowcam]

I am no longer a VM broadband customer.

How do I contact the VM Forum Team staff to get the address deleted?

[Graham_A]

@spowcam They will pick this thread up tomorrow and respond to you via the thread and then probably send you a Private message to pass security with them 

[Zach_R]

Hi @spowcam,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're struggling to cancel your Virgin Media email account/address. I'll send you a private message in a few moments in order to assist you with this further. Please respond to this when you can and we'll go from there.

Thanks,
 

[Zach_R]

Hi @spowcam,

Thank you for getting back to me so promptly via private message. As we discussed there, your matters has now been addressed.

Please do let us know if there's anything more that we can help you with.

Thanks,