Cant access emails

[Nannie2]

In the last day I can't access my emails  I get message saying my account   not verified I have tried everything  but still  can't get any results I am a disabled lady and I need help please. 

[PearlyQueen1]

Me too, it's noticeable no-one from Virgin has responded to either of us.  I have financial and medical stuff going there and this is day three - but last time this happened it was all over news and forums, this time no-one but you has said anything!   We do need answers on this 😞  First time I called I was told an engineer was fixing it, second time they claimed no knowledge of the outage 😞  Good old customer service.

[Nannie2]

I have just been on my phone with a tech ical advisor for over 30 minutes a d he assured me all fixed however I have just tried to get into my emails and it still asking g for verification and sign into account using  password.   NOTHING    CHANGED

Iam disabled a nd elderly and my husband has   vascular dementia I need to access email 

So upset

  n

[Ilyas_Y]

Hey @Nannie2 Thanks for reaching out to us on here. 👋🏼

I'm so sorry to hear about the issues with the emails you are facing. 😢
Can I ask if you're able to sign in on the web page for My Virgin Media in to your emails?

Let us know and we can go on from there.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @PearlyQueen1 Thanks for reaching out to us on the Virgin Media forums! 👋🏼

I'm sorry to hear about the issues with the emails you are having.
I'll assist you on this and look in to this for you.

I will send a private message.

Kind regards,
Ilyas.

[Nannie2]

How do I find private messages please

[jpeg1]

There should be a symbol on this page on the top right of your screen

[Alex_RM]

Sorry for any confusion Nannie2, the PM message wasn't sent to you. 

Can you confirm if the you're trying to access your emails via webmail or an email client?

Is the issue on both?

Alex_Rm