Forum Discussion

Nannie2's avatar
Nannie2
Joining in
5 months ago

Cant access emails

In the last day I can't access my emails  I get message saying my account   not verified I have tried everything  but still  can't get any results I am a disabled lady and I need help please. 
Nannie2's avatar
Nannie2
Joining in
5 months ago

I have just been on my phone with a tech ical advisor for over 30 minutes a d he assured me all fixed however I have just tried to get into my emails and it still asking g for verification and sign into account using  password.   NOTHING    CHANGED

Iam disabled a nd elderly and my husband has   vascular dementia I need to access email 

So upset

 

 

 

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Ilyas_Y's avatar
Ilyas_Y
Forum Team
5 months ago

Hey Nannie2 Thanks for reaching out to us on here. 👋🏼

I'm so sorry to hear about the issues with the emails you are facing. 😢
Can I ask if you're able to sign in on the web page for My Virgin Media in to your emails?

Let us know and we can go on from there.

Kind regards,
Ilyas.