Forum Discussion

mtndave's avatar
mtndave
On our wavelength
2 years ago
Solved

Cannot send from ntlworld email address as of 3 Feb 24

As of pm 3 Feb 24 - i get this message when sending from my ntlworld email address: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) sm...
  • JCmacc's avatar
    JCmacc
    2 years ago

    Do you get the same error from the Apps on your phone if you use data rather than home wi-fi?

    If no, the problem is the home hub. Several of us on the board with ntlworld or Blueyonder e-mails have had this issue caused by the hub IP address being blacklisted. There's a fix if that's the case.

JCmacc's avatar
JCmacc
Up to speed
2 years ago

Do you get the same error from the Apps on your phone if you use data rather than home wi-fi?

If no, the problem is the home hub. Several of us on the board with ntlworld or Blueyonder e-mails have had this issue caused by the hub IP address being blacklisted. There's a fix if that's the case.

  • mtndave's avatar
    mtndave
    On our wavelength
    2 years ago

    Hi - yes I can send from phone using mobile data - so suggests hub problem. I did reboot hub earlier to no effect.

    Thank you for your help! - how can the hub issue be fixed?

    regards

    • mtndave's avatar
      mtndave
      On our wavelength
      2 years ago

      Further to my previous reply - I am now getting this error message:

      Sending of the message failed.
      An error occurred while sending mail: Outgoing server (SMTP) error.
      The server responded:
      csmtp2-prd-nl1-vmo.edge.unified.services csmtp2-prd-nl1-vmo.edge.unified.services
      Virgin Media has blocked your connecting IP 82.17.118.235
      Too many bad emails have been sent.
      Visit https://netreport.virginmedia.com/netreport
      Section:Email Sending Errors to request delisting.

      I have submitted this via the link above the - Im not expecting any response other than acknowledgement, so would very much appreciate the 'hub' fix you suggested. Thanks! 

      • mtndave's avatar
        mtndave
        On our wavelength
        2 years ago

        Further to my last message I'm glad to find that reporting via the link has resulted in IP address being unblocked by Virgin, Im pleasantly surprised.

  • mtndave's avatar
    mtndave
    On our wavelength
    2 years ago

    Hi - see my additional info supplied in further message...thanks

    Dave