Step 2 should allow you to enter your blueyonder.co.uk email address and then its password. Do you see a screen similar to either of these when at step 2 and if so which:
If you see neither then please post a redacted screenshot of what you see.
So, I have the same issue, 1st line support are useless.
I have gone through the Incognito / Private browser window and when I hit Forgotten Password, and enter a new password, I get this error:
So what do I do now? I have asked for it to be reset and get told "How can I change the password of your id, that e-mail id has been not registered on my system?"!!!
I do not want to change my account username or email, I want to change the password for my Blueyonder email password!
Forum TeamHi cmpwat125
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues when trying to change the password for your email. We can understand the inconvenience caused. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
