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Cannot access blueyonder webmail

sc1261
Joining in

I have a ****.****@blueyonder.co.uk email account that I cant access via webmail.  If I try to login via the virginmedia home page (which is what seems to be suggested) I get a message saying "Please ensure you provide the email address you use to sign in to My Virgin Media.", but that is my ***@virginmedia.com address (primary account),  If I do log in using the primary account I cant see the @blueyonder account.

The @blueyonder account is active and works on iphone/ipad

1 ACCEPTED SOLUTION

Accepted Solutions

Graham_A
Very Insightful Person
Very Insightful Person

@sc1261 Each VM email address has its own My VM account.  If you are getting that message when trying to sign in to the blueyonder email address it suggests that the account is not linked to your current VM broadband account.  When you sign into the primary account click on Account Settings> Account details and scroll down the page until you see the section Manage other My Virgin media accounts.

When you click on that link is the blueyonder account listed?

If not that is further evidence that the account is orphaned.  This can happen if you move house or have a break in the VM account and don't ensure that a move and transfer of the old account to the new one is carried out.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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See where this Helpful Answer was posted

4 REPLIES 4

Graham_A
Very Insightful Person
Very Insightful Person

@sc1261 Each VM email address has its own My VM account.  If you are getting that message when trying to sign in to the blueyonder email address it suggests that the account is not linked to your current VM broadband account.  When you sign into the primary account click on Account Settings> Account details and scroll down the page until you see the section Manage other My Virgin media accounts.

When you click on that link is the blueyonder account listed?

If not that is further evidence that the account is orphaned.  This can happen if you move house or have a break in the VM account and don't ensure that a move and transfer of the old account to the new one is carried out.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks Graham. I can’t see the blueyonder account listed when I log in as you suggest. How do I get that fixed?

Graham_A
Very Insightful Person
Very Insightful Person

@sc1261 The VM Forum Team staff should be able to investigate this for you when they reach this thread in due course.  They will respond here and probably send you a private message to gather relevant information.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi @sc1261 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having this issue with your Blueyonder email. To best look into this for you, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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