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Can’t rename or move email sub folders

Tuning in

Since the Virgin Media email problems about a year ago, I have been unable to move or rename any of my email sub folders. I have tried contacting support - they say they’ll ring me back but rarely do, they say they’ve raised a ticket but nothing happens, they say a different IT team will contact me but they never do…

it seems they are unable to fix the fault that they caused in the first place.  Everything was working fine until June last year…

Anyone else had this problem?  Anyone got a fix please?

thanks, Eleni


Very Insightful Person
Very Insightful Person

Consider trying the following:

  • select Trash folder
  • select located next to folder name
  • from pop-up menu select Clean up
  • try to delete problem folder again

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Tuning in

Hi  Thanks, that didn't work but I think I've managed to delete it by creating a new sub folder with the same name and then deleting that one !

It occurs everywhere, regardless of whether I use webmail and regardless of the client…yes, everything is fully updated

Hi @Eleni2 

Thanks for coming back to the thread.

I shall send you a PM now to assist further.

Best wishes.

Forum Team

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