Showing results for 
Search instead for 
Did you mean: 

Can't get into my Blueyonder email account on the VM website

Tuning in

I can sign into My Virgin Media OK, but when I try to access my email, since Friday night, I have just got a page with ' refused to connect'. This happens whether I try to access it via VM internet from my computer or via 4G from my phone. I rang up the VM helpdesk yesterday. The woman told me there are intermittent TV and internet problems in my area, and seemed to suggest there are website problems as well. Anyone any idea what's going on and what I can do about it? Thanks


Forum Team
Forum Team

Hi book87

Thank you for your post and welcome back to our community 🙂

We're sorry you've be unable to access your webmail service.

We're aware of this issue and error message being received.

The team are working on a fix and will have this resolved as soon as possible. 

The estimated fix time is 09/04/2024 11:39am.

We're sorry for any inconvenience that may be caused in the meantime. 

Vikki - Forum Team

New around here? To find out more about the Community check out our Getting Started guide