Blueyonder account requires password??

[canda3268]

Hi,

My blueyonder account has stopped working on ipad providing the following message:

Cannot Get Email

No password provided for

"blueyonder.co.uk"

Please go to Mail Account Settings and enter a password

Password is present and has not been changed.

I thought the account may of been locked, however I get no bounce back messages if sending a test email to the account, which means it must still be live?

I hope someone can help, I've been using for the last 20 years.

[coenoby · Accepted solution]

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@canda3268 wrote:

Cannot Get Email   No password provided

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That error message suggests tthat you are using an email app or client to access the email account  When email apps cannot access the email account they often default to reporting a problem with the password even though the problem lies elsewhere.

What error, if any, do you get when you try to sign into the webmail account on the VM website? You can do that from this link https://mail2.virginmedia.com/  It is possible that the app has lost access because VM now require your to generate a "mail app" password to use instead of the normal password in the email app settings.

I get no bounce back messages if sending a test email to the account, which means it must still be live?

Do you still have a VM broadband account and is this Blueyonder email address still linked to it?

The thing is that 90 days after a VM Broadband account is closed VM are meant to delete all email accounts linked to it. In the past that rarely seemed to happen but in the 2+ years since they stopped issuing new email accounts they seem to be catching up with that process.

It does seem that the first stage in that deletion process is to block access to the webmail account but the mailbox itself is still able to receive emails. That might explain the absence of bounce backs.

Unfortunately  if you are no longer a VM broadband customer it is the end of the road for that email account I'm afraid.

Post back to confirm whether you're a VM broadband customer and also how you get on accessing the account on the VM website.

Coenoby

[canda3268]

I do have a VM account but the email is not linked to the account in question.. Its my partner that uses the account, mainly for hospital appointments and related contacts due to an ongoing disability - its extremely frustrating as no warning was ever provided.. I'm just at a loss what to do?

[canda3268]

Sorry didnt mention, cannot access the account via link you provided

[coenoby]

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@canda3268 wrote:

"I do have a VM account but the email is not linked to the account in question.................I'm just at a loss what to do?"

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In that case the Forum Team (VM staff who support this forum) are best placed to help you. One of the team will contact you via this forum thread, hopefully today or tomorrow. They will take all the details from you by Private Message.

"Its my partner that uses the account, mainly for hospital appointments and related contacts due to an ongoing disability"

So was the original VM Broadband account which the email account was originally linked to  held in your name or your partners? In most cases VM staff need to talk to the person who signed up to the original broadband account rather than the person who uses the email account.

"cannot access the account via link you provided"

So what error message do you get?  "Your email or password was incorrect............." or something-else?

"its extremely frustrating as no warning was ever provided.."

Sadly VM never seem to give any warning before deleting an email account that is no longer linked to a live broadband account.

Coenoby

BTW, If the Team do not pick this up within 24 hours I will escalate it to them.

[canda3268]

Email incorrect/Does not exist..

[canda3268]

Thank you so much for you help, its so refreshing to chat with someone who understands whats going on...

I really appreciate your support.

[coenoby]

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@canda3268 wrote:"Email incorrect/Does not exist.".

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Thanks for that.  It usually says "Your email or password was incorrect". The fact it says "Does not exist" sounds distinctly ominous regarding regaining access to this email account.

However, while you are waiting for VM staff  to respond you could try resetting the password yourself. For quite a while now every email account has its own "My Virgin Media" (MVM) account and in normal circumstances you can reset the email account's password  from it's MVM account:

1. Sign into its My Virgin Media account by entering the Blueyonder emall address and the current password here - https://www.virginmedia.com/my-virgin-media 
2. Then go to Account settings, then My Virgin Media Account details
3. Then in the "Security and Sign in details" section press Edit to the right of "Password" and follow the instructions.

By the way, a change VM have made is that you as part of the reset process you will have to specify a non VM email address to become the Username for that VM account.. So in future when signing in to this BLueyonder account on the VM website you will need to enter your non VM email address as the username rather then the BY address.

Also, if you use an email app on your iPad to manage your VM email account then you will have to generate a Mail App password. You will need to use that App password in the account setting within the app. You'll see a link to generate the Mail App password in the My Virgin Media account.

Based on the error you are getting from the VM webmail service I am not hopeful this suggestion will work but it would be worth trying.

Coenoby

[canda3268]

Thank, I've tried accessing with password but stes incorrect email/password.

When trying reset i get the follwong message:

"Please ensure you provide the email address you use to sign in to My Virgin Media"

[canda3268]

Thanks, I've tried accessing with password but states incorrect email/password.

When trying reset i get the following message:

"Please ensure you provide the email address you use to sign in to My Virgin Media"