Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Blueyonder Email

SW81
Joining in

3 weeks ago

Hi

I had a Blueyonder email address, that I hardly used. Last week I received an email saying my email/password has been compromised and stating my password and asking for money. I went online to try to log in to change the password but I could not log in as they have changed it. Can someone at Virgin cancel the account please? This is a huge security issue and I need help in closing this account down. Please contact me directly

2 REPLIES 2

John_GS
Forum Team
Forum Team

3 weeks ago

Hi @SW81 

Thanks for posting and welcome to the community.

I'll send you a PM now to get some details.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos

John_GS
Forum Team
Forum Team

2 weeks ago

Hi @SW81 

Thanks for joining me on PM and providing the details. 

We've raised it to IT to delete the email for you now, their timescales are 5 working days, should be a lot sooner though 🙂

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Top