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All of my sent emails have suddenly disappeared!

Sunshine04
Tuning in

I have just noticed that all of my sent emails have suddenly disappeared!

I first noticed it whilst accessing VM email through my iphone, so then logged in to my email account online and they have all gone from there too.

I have checked the archive folder and it's empty.

How can they suddenly disappear when I have had these emails for 20 years!

13 REPLIES 13

Akua_A
Forum Team
Forum Team

HI @Sunshine04 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with all your emails disappearing from your sent folder. We can understand your concern and we want to do our best to help. Can you let me know if there are any auto-forwarding rules on the account? https://www.virginmedia.com/help/broadband/manage-email-account Also, when did you first notice this issue?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


 

 

Hi, thank you for taking the time to reply. No, there are no auto forward rules set up against my email address. I first noticed they’d all disappeared last week, maybe around Wedbesday/Thursday. 

Akua_A
Forum Team
Forum Team

Additionally, can you check other folders too to see if anything is missing? As a precaution, we would like you to change your password https://www.virginmedia.com/help/billing-and-payments/login-problems This is in case the mailbox was hacked. Sometimes hackers delete all sent items to hide activity. Typically, there's no way to get any deleted items back but we will do our best to investigate this for you 🙂

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thank you. I’ll change my password. If you could investigate further as it’s vital that I retrieve the sent emails 

Thank you @Sunshine04 

Can I just confirm is this happening on both web and client mail?

Hi, yes all of my sent emails have disappeared from both web and client mail

Thank you for getting back to us!

If you head to your 'Trash' folder can you see them in there? If they are showing in this folder you can recover them from here. (Returning them to any folder of your choice.)

All the best. 🌞

Molly

Hi, unfortunately they are not in my trash folder either. 
Is there any way of retrieving my sent emails? I desperately need them. 

Have you looked in the Archive folders in your webmail account? There is usually an archive folder for each year. Sadly if the emails are missing from your Virgin Media webmail account on the Virgin Media website then they aren't retrievable.

 

Support for emails can be found here.

 

Rob