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All my emails from my inbox have been deleted over night!

Jet44
Joining in

Virgin has deleted ALL my emails from my inbox. I’m still an active customer have been for 21 years, no account issues. No one seems to care. These are very important and the only reason I stay with Virgin.

3 REPLIES 3

jpeg1
Alessandro Volta

Are you looking with an email app or by webmail? Webmail is the best check because you can see any folders that have not been copied to the remote app. Check if your emails have been moved to a deleted or junk folder. 

VM always recommend that users keep backups, because they don't. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Thanks for your reply. They literally disappeared from my app and webmail Sunday lunchtime. I hate Virgin Media with a passion they have zero customer service or care. You get fobbed off from one useless department to another. It is literally like talking to a brick wall. I’ve only stayed with them for my email.

Hi Jet44,

Thanks for posting and welcome to our community  😊

Sorry to hear you're having some issues with your email. I'll need a few more details from you, so I've popped you over a private message.

Alex_Rm