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quakebo317-'s avatar
quakebo317-
Joining in
2 years ago
Solved

[AUTH] Authentication failed

Hi there I am using the latest version off thunderbird with these settings Account name ***********.com your name ********** email address  ***********.com server name pop3.virginmedia.com port...
  • coenoby's avatar
    coenoby
    2 years ago

    quakebo317- wrote:

    So my username should be my email address and app password not a different email address that is used for logging into web mail?  


    Yes, that is correct. The non VM email address is the username when accessing the account on the VM website but you need to use your VM email address in the settings of any email apps you use.

    It does seem strange but T'bird  (and all email apps) do not access your VM email account via your Webmail account.

    They authenticate directly with the VM smtp and pop3 (or imap) email servers.

    Coenoby