Current provider
Who lets my current provider know I’m leaving them
Forum Posts
Virgin cabinet doors missing
Hi the Virgin Media cabinet on Alexandra Park Road, N22 London has been missing its doors for over a year and is also starting to fill up with litter. I reported it about 6 months ago but nothing happened so maybe it could be sorted please.  
Resolved! Transcript of online "chat" with VM agent
Hi allI am having issues with VM honouring a new contract that I was sent by them (twice). I "chatted" with an online VM agent and I thought had finally agreed a new price with them. So I sat back and waited to see what my next DD was as contractuall...
The landline phone digital switch over
The landline phone digital switch over is being rolled out from around now to be completed by 2027. This only affects landlines. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. L...
Thank you . Brilliant Service
James from the Glasgow Call centre was exceptional in dealing with a full list of issues I had. He was patient and diligent at all times. I do hope this can be passed on to his team leaders. Thank you and wishing you all a Merry Christmas. It would b...
No longer able to reply to replies on the message I raised
I raised a message earlier today and have had several people reply, and I have replied to them, the last time a few hours ago. Now I am no longer permitted to post in this message stream.The reason given is "Sorry, either you cannot reply to this top...
VM the most complained about for TV and landline
According to the latest official Ofcom complaints stats to June. Vodafone are having a shocker in terms of broadband complaints (and have already had a quiet word in their ear). Sky continue to do well.*Special shout out to unsexy Shell broadband for...
Inferior service, lack of understanding and general incompetence
Hi all I wanted to share with you and will be posting online throughout social media how useless Virgin Media is. I have been trying to sadly with no choice use Virgin for internet services.They installed exterior wiring without my consent or knowled...
Customer Service Queue Music
Heavens above! give customers a choice of music while they wait. I'm guessing most of your paying customers are not 15 year olds content to sit through endless chart-busting RnB singles.
Subcontractors working on our road
Virgin subcontractors Nexfibre are installing fibre on our road. There has been no letter drop and i wanted to understand what the schedule was and if they will be digging outside our property. Please advise.
