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Resolved! Why I'm strongly considering leaving

Tonight I have been sent a new bill - not a new contract. The monthly fee is being increased from £107.50 to £141.00 so that will be an extra £402 per year. I can't sign in to manage my account as the system for changing your password requires a phon...

I’m cancelling with virgin media

I’m sorry but after hard thinking of what to do while now on my last month of the contract, I’ve rung retentions and put in my 30 days.im currently on the M500 paying £47.40 a month for the phone and internet. The new deal on the same package for ano...

I'm leaving VM after 34 years!

Hello all,The cancellation process wasn't too painful for me, I tried to use the 'chat bot' yesterday but after a 30min wait to speak to a real person I gave up.This morning I phoned 0345 454 1111 and eventually spoke to a lovely lady called Kristina...

pieman01 by • On our wavelength
  • 11143 Views
  • 31 replies
  • 29 kudos

Massive Price Increases!

Anyone else shocked at the massive price increase! My VM bill was £135 PCM for Sports/TVT/Movies all TV(ish) 500Mbps and phone with 3 Tivo boxes.  My renewal price £183.  Nope it's going!  Cannot justify that increase for no improvement in service.

ParkArab by • On our wavelength
  • 424 Views
  • 5 replies
  • 0 kudos

Is nothing straightforward about Virgin?

I find the whole thing difficult. I am pretty literate with other on-line exchanges - but Virgin always get me at it. My old sign-ins won't work - until I persist. A password refused last year - works OK this year. An issued passkey number is never a...

BerryG by • Tuning in
  • 373 Views
  • 2 replies
  • 0 kudos

Resolved! Can't get into hub settings

Hello, I need to get into my hub settings to switch off 5g so I can set up a device on 2g, but I don't know my password to get access to the hub. I've connected to this link http://192.168.0.1 and I have this message " Sign in to view or modify your ...

Wasting money posting letters to us

Why do virgin send out letters to customers advising of the latest increase in price, don't virgin believe in emails, you are an ISP what does it cost to post letters to every customer, which we have to pay for, the letter isn't even personalised it ...

Packaged and prices

Just wondered what everyone is paying  I’m paying £85  for big bundleV6 box with mixit tv1gig broadbandphone line with talk more evenings and weekends.  Personaly I think £85 is a joke so was just wondering what others have or what I could do to lowe...

Imortaltom by • On our wavelength
  • 314 Views
  • 4 replies
  • 0 kudos
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