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YEP BEING PUNISHED FOR BEING A LOYAL CUSTOMER

Kal777
Just joined

TRYING TO UPGRADE MY BROADBAND WITH VIRGIN, TURNS OUT A NEW CUSTOMER GETS IT FOR £52 A MONTH AND THEY ARE TRYIONG TO CHARGE ME £78 FOR THE SAME SERVICE

PROBLEM FOR THEM NOW IS I CAN GET THE SAME DEAL FROM BT FOR £34.99 A MONTH AND GET 3 MONTHS FREE, SO IF ANYONE ELSE IS IN THIS POSTION THEN THATS YOUR ANSWER, I HAVE BEEN WAITING ON THE VIRGIN CHAT FOR 20 MIN TO CANCEL MY CONTRACT

HERE YOU WILL FIND THE BT DEALS - https://www.bt.com/products/broadband/affiliate-offers/?s_cid=con_bt_dg-home_ess_ppc-brand_vidZ60&ve...

7 REPLIES 7

Cardiffman282
Knows their stuff

They would probably consider giving it to you for £52 a month with three months free of charge on condition that you disabled CAPS LOCK. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

nodrogd
Very Insightful Person
Very Insightful Person

@Kal777 wrote:

TRYING TO UPGRADE MY BROADBAND WITH VIRGIN, TURNS OUT A NEW CUSTOMER GETS IT FOR £52 A MONTH AND THEY ARE TRYIONG TO CHARGE ME £78 FOR THE SAME SERVICE

PROBLEM FOR THEM NOW IS I CAN GET THE SAME DEAL FROM BT FOR £34.99 A MONTH AND GET 3 MONTHS FREE, SO IF ANYONE ELSE IS IN THIS POSTION THEN THATS YOUR ANSWER, I HAVE BEEN WAITING ON THE VIRGIN CHAT FOR 20 MIN TO CANCEL MY CONTRACT

HERE YOU WILL FIND THE BT DEALS - https://www.bt.com/products/broadband/affiliate-offers/?s_cid=con_bt_dg-home_ess_ppc-brand_vidZ60&ve...


New customer deals are sold at a loss to Virgin, so giving them to existing customers (with the odd exception) is not going to happen.

Take a look at Virgin’s last set of results & you will see they are far from profitable. For that reason they are very unlikely to start a price war with any of their competitors.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Adduxi
Very Insightful Person
Very Insightful Person

Sounds like you have made up your mind, so move on to BT.  VM are not alone in giving only new customers a good deal.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

jpeg1
Alessandro Volta

Yes. If you can get a better deal somewher else, go for it.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

carl_pearce
Wise owl

Only 20 minutes?

You'll be in for a shock...

Beau99
Tuning in

No loyalty, just want more money. Customer service no longer exists with virgin anymore. They broke our contract I want to cancel NOW! They don’t deserve loyal customers I’ve had enough!

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