on 24-11-2023 16:45
TRYING TO UPGRADE MY BROADBAND WITH VIRGIN, TURNS OUT A NEW CUSTOMER GETS IT FOR £52 A MONTH AND THEY ARE TRYIONG TO CHARGE ME £78 FOR THE SAME SERVICE
PROBLEM FOR THEM NOW IS I CAN GET THE SAME DEAL FROM BT FOR £34.99 A MONTH AND GET 3 MONTHS FREE, SO IF ANYONE ELSE IS IN THIS POSTION THEN THATS YOUR ANSWER, I HAVE BEEN WAITING ON THE VIRGIN CHAT FOR 20 MIN TO CANCEL MY CONTRACT
HERE YOU WILL FIND THE BT DEALS - https://www.bt.com/products/broadband/affiliate-offers/?s_cid=con_bt_dg-home_ess_ppc-brand_vidZ60&ve...
on 24-11-2023 16:51
on 24-11-2023 18:07
@Kal777 wrote:TRYING TO UPGRADE MY BROADBAND WITH VIRGIN, TURNS OUT A NEW CUSTOMER GETS IT FOR £52 A MONTH AND THEY ARE TRYIONG TO CHARGE ME £78 FOR THE SAME SERVICE
PROBLEM FOR THEM NOW IS I CAN GET THE SAME DEAL FROM BT FOR £34.99 A MONTH AND GET 3 MONTHS FREE, SO IF ANYONE ELSE IS IN THIS POSTION THEN THATS YOUR ANSWER, I HAVE BEEN WAITING ON THE VIRGIN CHAT FOR 20 MIN TO CANCEL MY CONTRACT
HERE YOU WILL FIND THE BT DEALS - https://www.bt.com/products/broadband/affiliate-offers/?s_cid=con_bt_dg-home_ess_ppc-brand_vidZ60&ve...
New customer deals are sold at a loss to Virgin, so giving them to existing customers (with the odd exception) is not going to happen.
Take a look at Virgin’s last set of results & you will see they are far from profitable. For that reason they are very unlikely to start a price war with any of their competitors.
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on 25-11-2023 13:32
Sounds like you have made up your mind, so move on to BT. VM are not alone in giving only new customers a good deal.
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on 26-11-2023 13:48
Yes. If you can get a better deal somewher else, go for it.
on 26-11-2023 14:09
Only 20 minutes?
You'll be in for a shock...
on 27-11-2023 21:40
No loyalty, just want more money. Customer service no longer exists with virgin anymore. They broke our contract I want to cancel NOW! They don’t deserve loyal customers I’ve had enough!
on 30-11-2023 10:42
😀