VM debt complaint makes the Daily Telegraph

[Cardiffman282]

See https://www.telegraph.co.uk/money/consumer-affairs/debt-collectors-chasing-me-145-dont-owe/. (possible paywall) 

[Cardiffman282]

The frequency of regulatory monitoring of VM points to a corporate culture that has zero interest in, or concern for, anything that does not contribute to the bottom line - governance, compliance, ethics, complaints management, customer service. It will also be fully aware that enforcement of any of this is painfully slow and weak and that it really need only worry if it begins to affect revenues and profits. 

[Cardiffman282]

Please let us know how you get on. 

[Buffer6]

Based on the content of the current web page, here’s a summary of the key points:

• Virgin Media Billing Issues: The account holder informed Virgin Media (VM) about closing their account, but VM continued to charge her and did not respond to emails.
• Customer Complaints: The author emphasizes the importance of customers keeping their own records of communications with VM, as the company allegedly deleted their complaints record.
• Corporate Culture: The frequency of regulatory monitoring suggests a corporate culture at VM that prioritizes the bottom line over governance, compliance, ethics, and customer service.
• Self-Advocacy: The author advises customers to record calls, use social media, and send recorded delivery letters when dealing with VM to ensure their issues are documented.

Please note that this summary is based on the provided web page context and does not contain any personal opinions.

[overlander15]

I have just recently cancelled and honestly never experienced anything like the farce I had to endure with VM. Have been with them for 27 years and now counting the days to see the back of them. They cannot possibly stay in business much longer, they are under pressure from alternative providers and the roll out of 5G. Thats the route we took, 5G router smarty sim £16, trialed it out and was getting speeds of between 500 mb and 750 mb. 

I will not bore you with my saga as im sure you will all have heard it 100 times over. YOU MUST send in a recorded letter to them as until I done this they would say I was cancelled but in reality they had not. It was not until I sent the recorded letter I got a phone call from the retentions team. I ensured they got the letter EXACTLY 30 days before the contract runs out. About 12 days until I am rid of this bunch of cowboys. Maybe just getting older but cannot be bothered with the 18 month haggle its belongs in the stone-age.