VM complaints high but falling

[Cardiffman282]

According to the latest official quarterly complaints stats from Ofcom VM had the second highest level of broadband complaints amongst the major providers but has made steady and consistent inroads into this (albeit from a dizzyingly high starting point).

NOW and EE both had awful sets of results. 

[scrd01]

not surprising, i think VM's biggest problems

their internal updating systems do not appear to be linked

(ie changes to MyVirginmedia details are not passed thru >> automatically << to the thier other databases, requires user intervention and because of DPA constraints makes it extremly difficult, and if a new email/mobile or landline is set-up thier not updated automatically either)   

was told my back-end details had been updated...... Dohhhhh not yet

live chat told me that now my complaint has been Resolved

told i'll be back if they havn't

also appears that different "team members" provide conflicting information

currently noted items include

TNT being included/excluded within Maxit packages at renewal time

unable to provide/forward Survey details so that the Tech gets thier benefits, (if any)