Forum Discussion

pedlar1's avatar
pedlar1
Up to speed
7 months ago
Solved

VM falling behind

Wi-fi 6 now wi-fi 7 routers available now, why are VM customers on top packages not given updated routers. Been loyal to VM over 20 years but left lagging behind with outdated router?

  • Invest in your own router/mesh system/access points and stop relying on cheap rented kit, especially from an ISP that use their own proprietary hardware that is developed over years, which by that time is already outdated.

    Loyalty means nothing to VM.

22 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Last month the OP posted demanding Wi-Fi 6,  this month it is Wi-Fi 7.

    Post you odds below for the OP wanting Wi-Fi 10 before the year is done ! 

     

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    I’m guessing the majority of VM users don’t have >1Gb tiers, so WiFi 5 is quite sufficient.  Other than that “power” users wouldn’t be using ISP supplied kit and prefer to use their own kit. 

    • pedlar1's avatar
      pedlar1
      Up to speed

      Maybe it is time for VM to look after customers who pay for higher tiers and help "power users", we pay for it over the years of loyalty. Older kit is less secure ?

      • Sephiroth's avatar
        Sephiroth
        Alessandro Volta

        pedlar1 wrote:

        Maybe it is time for VM to look after customers who pay for higher tiers and help "power users", we pay for it over the years of loyalty. Older kit is less secure ?


        I don't think loyalty comes into it. Why would anyone want to be "loyal" to VM?  Their offer needs to remain attractive and as soon as competition hits your street, you'll be looking at the packages on offer.

    • pedlar1's avatar
      pedlar1
      Up to speed

      Why pay a provider for outdated, sub standard kit ?

  • Invest in your own router/mesh system/access points and stop relying on cheap rented kit, especially from an ISP that use their own proprietary hardware that is developed over years, which by that time is already outdated.

    Loyalty means nothing to VM.

    • pedlar1's avatar
      pedlar1
      Up to speed

      Hi Carl

      not the solution. Why allow isp to supply cheap kit and charge top dollar ?

      • carl_pearce's avatar
        carl_pearce
        Superstar

        pedlar1 wrote:

        Hi Carl

        not the solution. Why allow isp to supply cheap kit and charge top dollar ?


        Because they can?

        They are supplying what you are contracted for.

  • If you're talking about the new EE Hub yours for either a 24 month contract at £69.99 or £79.99 a month or £10 a month on top of a lower package.

    If you want one that badly you know where to go. Brand new customers only right now so as long as you're happy to pay £70 a month for 24 months you're good to go.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    I would never ever use a VM hub except in modem mode even if it had WiFi 7.  There are so many needed functions that are not available on VM hubs. No VLANS and lack of SSIDs to just name two. My WiFi 7 access point allows for 24 SSIDs, 8 for each band. Try getting this speed other than with a wired access point:

    • pedlar1's avatar
      pedlar1
      Up to speed

      Why are ISP charges so high using outdated low security routers ??

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    @pedlar1 

    VM doesn't force you to use them. It's your own choice. 

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    There's no point trying to persuade other users here. 

    It's VM you have to convince, and as long as you're paying the bill they have no incentive to do anything more for you.