My postcode can't get service but whole street through the fence can

[Bonnyview24]

When I put my postcode in it returns that we can't get virgin media. When I put the street next to us in, all the addresses come up including ours. 

I contacted VM customer service early December and they found it odd and said they would send someone to investigate. It would be helpful to know how long it takes for an engineer to come out and have a look.  

We moved here in 2021 and have had to put up with abysmal wifi ever since. 

[VM-Jon]

Hi @Bonnyview24 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon