The password isn't the same as your account password, it's the memorable word from when your account was first set up.
VM have recently updated My Virgin Media and you should be able to update it by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
DaveI don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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