How to find password
When I call am asked for 1st 3rd 5th letter of password , what is it . As i can never get it right!
Forum Discussion
The password isn't the same as your account password, it's the memorable word from when your account was first set up.
VM have recently updated My Virgin Media and you should be able to update it by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit