Forum Discussion

zeb146's avatar
zeb146
Tuning in
10 months ago

finding email password

hi 

trying to set up my virgin email on my new MacBook but can't remember my password and can't seem to find it anywhere - I have tried changing the password but it comes up with 'word not allowed' 

I am still signed in on my phone and old laptop but can seem to 'see' the password anywhere

what do I do?

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 months ago

    Hey zeb146,  thank you for reaching out and I am sorry to hear this.

    Have you gone down the forgot password router at all?

    Please do let us know. Cheers