To cut a long story short, several years ago I did a DSR (subject access request) They mucked this up. I re did it and they would send, they never did. I requested gain and was told by VM that they can go back up to 2 years, it then transpires that the employees was lying and they can only do a few months.!
This was eventually reported to the ICO, who told VM that they had further work to do. Fast forward to 2024, it now transpires that VM sent me a letter I never have had this sent to me. It now transpires that Paul from the Manchester office sent it, no surname Just Paul!
Fast forward to 2024 and on another example of incompetence that relates to the above a employee of VM has stated to a solicitor that I renewed my contract on (date), I have now questioned this and a said VM employee has stated that I didn't renew my contract after I did another SDR which stated that I hadn't been in touch
I must stress that this was a legal document.
To get to the bottom of this complaint after complaint have been raised and I have spent the equivalent of over 3 months of working hours trying to sort this out to add another 4 hours today with another imbecile. Requests after requests for a UK based manger to contact me to explain all the above has fallen on death ears.
If there was ever a relevant comparison of mis management controlled by the top man (CEO) the situation has left me with a sour taste that has caused upmost stress and financial implications that these people think they can just walk all over there customers.
I think that Paula Vennels did something similar!
