Cant get on to live chat

[Jonta]

So I have tried various different browsers and all that happens when I click the link is nothing tried refreshing the page nothing any advice only happening on the virgin site as all other  chats have been ok, strange thing is it sort of works on my phone 

[newapollo]

Hi Jonta 

Have you tried a different browser?

Are pop ups allowed in the browser?

If you give a brief description of what help you need then you may be able to get help here. We can then also move the thread to a forum that's monitored by staff.

[Jonta]

Hi newapollo , yes I have tried different browsers gone through setting and pop ups are allowed.

When I click on the Live  chat tab my the page just goes to the top of the page and that's it Tried refreshing after I wait for a few minutes and still just shows the top of the page with no chat box

[newapollo]

Hi again Jonta 

I've just tried accessing the online chat by clicking on the Upgrade Package icon after signing into /my-virgin-media   This generally works, but not today. 

The same happened when I tried via the https://www.virginmedia.com/help/leaving  page.

It may be that the online chat meesenger has been turned off as those departments are  too busy (phone calls take priority, so the chat agents would be manning the phones)

The messenger window opened on the following page :-

https://www.virginmedia.com/help/moving-home 

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but again phone calls take priority and these methods can take 4 to 6 hours. 

The quickest contact method is by calling either 150 from a VM phone, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

[Jonta]

Cheers for the response mate will keep plugging away tomorrow if not I'll call them

[ZXT]

I too am having exactly the same problem.  I have tried opening the chat window at 

https://www.virginmedia.com/help/moving-home 

as you suggested, but it simply leads to a bot who wants to take details of a house move.  I am not moving house.