403 Forbidden denied access to Emails resolved

[EMaue]

I was denied access to my emails for over a week.  It has taken two hours and I have spoken to 5 VM staff to resolve this.  Basically, VM has updated its security and many customer have not been told that this will block their email.  To resolve 

1.  Go to Settings in VM.  2.  Go the email password.  3 Scroll to the bottom to find change your email password for Apps like outlook and chrome browser.  4.  You then have to link this to a non VM email and get a new email password.

I complained that I did not have another email address because I use the VM one.  Why do I need a second email address.  I did ask why they can not link this to your mobile.  I use my mobile all the time and can add the details to the settings.  I have no problem in VM improving security but they should tell their customers first.  This is an company that provide an email box and yet can not email its customers.  I get plenty of marketing from Virgin but I would have notice an email which tells me to secure my email box.  This was poor service.  E Maue.

[Adduxi · Accepted solution]

I suspect the email service will not be a feature of VM for much longer.  They may keep existing mailboxes, but I think in the future, an email service will not be provided to new users?  I moved all my email from VM some time ago to a non ISP email solution.  I suggest you do the same.

[EMaue]

Adduxi,

Thanks can you recommend anyone ?

EM

[Adduxi]

I've always used Outlook, more because I used it in work for many years so stuck to it.  However there are others, the main one being Gmail.  

[Hteik]

Same thing happened to me to day, useless support 3/4 hour on phone and no solution, for the £100 per month I pay them. Only loosing my blueyonder address keeps my using Virgin, Lille offer almost the same for £30 per month. Maybe time to start migrating my emails to gmail then not tied to any broadband provider

Tried to explain that emails work fine using an email client, so not a password problem, just a problem with webmail, this was obviously beyond their comprehension. Don't think they have ever head of an email client

[goslow]

Time wasted complaining to VM about its broken email system, and trying to fix it, is better spent on migrating your VM email to a new third party provider.