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Meech6086's avatar
Meech6086
Joining in
2 years ago

Wrong email contact address

Having problems trying to stream Netflix & was advised to email streamingservices@virginmedia.co.uk

reply says emails not picked up from that address. Can someone help with a reliable email address?

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Meech6086 

    VM don't have a customer facing email address.

    What's the exact issue when trying to stream netflix? Is there an onscreen error message and error code?

    Are you subscribed to the service?

    Please can you confirm which set top box you have? You've posted in the Stream Forum which is for those customers that have the Stream set top box, and is not a forum about app streaming problems.  

    Do you have the Stream box (which is IP based for live TV) or a TV360 box where the live TV is broadcast over the coaxial cable?

    stream box and remotemain 360 box and remote control

     

     

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey Meech6086, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

    As mentioned below what type of issues we facing, what error codes are you getting?