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sean2025's avatar
sean2025
Just joined
2 months ago

Wont allow me to cancel netflix

Hi i tried cancelling netflix on the streambix it says i have to do it on my account.then i log into my account and click on your package then manage my flex plan so i can go in and change it and takes me to a screen saying sorry your not eligable for this particular offer i have beenntrying this for weeks and an absolut  joke is anyone else having these problems

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello sean2025,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to cancel your Netflix account. Have you tried to cancel your Netflix account directly with Netflix rather than via your Virgin Media account?

    Kind Regards,

    Steven_L