TS2/3/1/2/ERR_400/302/400 on virgin media flex

Subscriptions haven't worked since I got the Flex box. Got it a few days before Christmas. Thought I'd leave it until after Christmas. Wanted to get the football tonight but can't due to this error

The Flex package should be a straight forward and easy way to save Virgin Media the hassle of dealing with customers and automate many processes. Clearly [for at least a number of customers] the system has broken down.

I'm in the opposite position of those on this thread having cancelled packages on October 13th last year. I got email confirmation of this, and my billing reflects this. Despite the cancellation in October we are now in February and my box still has the Sky Sports, Sky Sports UHD, and TNT sports packages which I am not paying for. I haven't changed contract or anything else that should have changed the link to my contractual details. Adding and removing channels has worked for me in the past, there is nothing that should have changed that.

As I understand it, the issues are exactly as Deepak_S wrote above. However, it seems that customer services are sending engineers out and sending out new boxes despite the issue not being the box, all at additional cost to Virgin Media, and not dealing with the problem.

As a minimum, customer services should be responding properly to customers with this issue - even if it is just to say it is a problem with no timescale for resolution.

Not that it worries me, I have zero incentive to complain, but those looking at sending an email to the CEO should [also] make a formal complaint:

https://www.virginmedia.com/help/complaints

which in my experience is the one way to get problems looked at properly. It sometimes takes two or three responses, and moving customers off the Flex package is not the answer and disadvantageous to a customer.