Trying to add a subscription to my account getting the above messages I try to add a subscription via myvirgin app I get an order is on its way. I've already had an engineer come to swap out my stream box swapped it back out as was still same issue . Customer support didn't want to escalate to 2nd line just send out an engineer or up sell products. Anyone who has been successful in getting this fixed what did VM do?

Raise a complaint and insist on second line support, it'll get sorted eventually if you are patient. Mine got fixed last week seven weeks after first contacting customer support. The first line support really need to be better educated. The engineers must get really frustrated with this.

Hi akidosaint, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you're having issues adding subscriptions to your Stream box. We're not able to add these from here I'm afraid. Checking things here, I can see you've spoken to the team since posting, and they have raised this to our IT Teams to investigate further. They will reach back out to you, once they have resolved things. Apologies once again. Thanks,

Had a missed call from tech support on 12th I returned call on 14th as received email saying ticket will be closed within 28 days. Left note on ticket asking for call back. Still not heard anything back. not exactly filling me with confidence that will be fixed.

This a known issue that has been raised to the team that we're in the process of escalating, akidosaint. Apologies for the inconvenience to date.

TS2/1/2/ERR_400/302/400 ongoing issues | Virgin Media Community

10 Replies

akidosaint
Tuning in
4 months ago
The errors I received
- Kath_P
  Forum Team
  3 months ago
  Hi akidosaint,
  
  Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
  
  We're sorry to hear you're having issues adding subscriptions to your Stream box. We're not able to add these from here I'm afraid. Checking things here, I can see you've spoken to the team since posting, and they have raised this to our IT Teams to investigate further.
  
  They will reach back out to you, once they have resolved things.
  
  Apologies once again.
  
  Thanks,
jtready
On our wavelength
4 months ago
Raise a complaint and insist on second line support, it'll get sorted eventually if you are patient. Mine got fixed last week seven weeks after first contacting customer support. The first line support really need to be better educated. The engineers must get really frustrated with this.
akidosaint
Tuning in
3 months ago
Had a missed call from tech support on 12th I returned call on 14th as received email saying ticket will be closed within 28 days. Left note on ticket asking for call back. Still not heard anything back. not exactly filling me with confidence that will be fixed.
- Robert_P
  Forum Team
  3 months ago
  This a known issue that has been raised to the team that we're in the process of escalating, akidosaint. Apologies for the inconvenience to date.
akidosaint
Tuning in
24 days ago
Any update on this yet?
- Richardr1
  Superfast
  24 days ago
  Butting in on this, I had all sorts of issues to put it mildly in adding a subscription via the website, but adding via the Stream box worked within a couple of minutes.
- David_Bn
  Forum Team
  22 days ago
  Sorry to hear that this issue is ongoing akidosaint.
  
  Can you please confirm if you've attempted to try and add the subscription via the service, rather than the website, as per the advice issued from Richardr1?
  
  Thanks,
  
  David_Bn
  - akidosaint
    Tuning in
    21 days ago
    @david_Bn
    Just tried again through the box assuming that's what meant by service. It keeps failing also at still failing by myvirgin app. Reviewed old ticket the amount of time I remember being contacted and what's mentioned in ticket is very mismatched!