Forum Discussion

ZoeB52's avatar
ZoeB52
Joining in
28 days ago

Stream box Power Cable & Plug Missing

Hi, we had virgin tv & broadband installed on Wednesday. The engineer fitted the cables from the stream box straight into the TV. Since last night, we have a message on screen saying plug in stream box via cable and plug adapter into the wall to power it, but we don't have them! Contacted virgin, can't send engineer to sort with plug/cable until Saturday evening!!! I'm furious, any ideas for a temporary fix, I've already tried the USB lead into my phone plug but obviously not powerful enough.... aargh! 

6 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    28 days ago

    Other than doing what you have done, there is not much you can do.  Really the engineer should not have left without doing all the checks IMHO.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    28 days ago

    As a temporary measure try a USB-C laptop charger that includes a 5V/3A profile and a quality USB-C phone/tablet charger rated explicitly for 5V/3A.

    The lesson is never to allow a lazy tech to leave without showing you that your kit works.

    Also when you get the official VM plug connect an Ethernet cable from the hub to it.

    • ZoeB52's avatar
      ZoeB52
      Joining in
      28 days ago

      Thank you, I'll look and see if we have those to try.

      We didn't know he'd plugged it into the back of the TV and notched the plug & cable until the next day when the power message came on the screen when it wouldn't work. 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        25 days ago

        Hi ZoeB52 

        Welcome to the Community Forums. 

        Sorry to hear of the issues you've had with your stream box after installation. 

        We can see on the systems on our side that this looks resolved. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

    • Richardr1's avatar
      Richardr1
      Superfast
      28 days ago

      Has it changed recently? Mine was a micro-USB at the back of the box.

      • Roger_Gooner's avatar
        Roger_Gooner
        Alessandro Volta
        28 days ago

        The box's USB port is to get power from the plug's USB port - and the plug also has an Ethernet port. It's odd as the box has space for this port, so I don't know why VM has done it this way.