We had stream boxes installed a couple of days ago and they have power issues.
Our main TV box was working fine yesterday but this morning we get the box needs more power message on screen.
I've done a reset but no change. Engineer only provided a cable so no plug to try it from a socket.
How can it work perfectly fine one day and the next it says needs more power. This is totally ridiculous and not a good start as a new customer.
Thank you. I dont know why the engineer didn't provide these
Forum TeamHey ianthejock,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Stream Box and its power supply at the moment. If you haven't spoken to the team already. I'd be happy to take a further look into this for you via private message. Please let me know if you require me to do this and I'll send a private message over.
Kind Regards,
Steven_L
Hi again ianthejock
I'm afraid it can take forum staff two to three days to pick up a thread here.
The quickest way to receive any help on this would be to call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)
You can also get in touch using one of the following contact methods:
WhatsApp: 0780 3089 684
Or by either messaging Facebook: https://www.facebook.com/virginmedia/
Or Instagram DM (@virginmedia)
Or try the online messenger service on the https://www.virginmedia.com/help/leaving page which is available during normal office hours. You will need to allow browser popups to use that service
The plug also has the Ethernet port. VM should send you one if you call.
The images below show the combined ethernet/power adapter that should have been included with the Stream boxes.
The stream boxes seem to be very temperamental about power. You really need the official combined power/ethernet PSU. This is the only fix as mentioned many times on this forum.
