Sky witness +1 showing HGTV+1?

Hi BORNSURVIVORXX​ 

Have you tried disconnecting the box from the mains for a few minutes?

Which reset method did you use?  The one vis Settings > System > Reset?  (picture below)

Or did you try either of the following?

Unplug the USB from the back of the box and then hold the power button on the front of the box while  plugging the USB back in. (Keep hold of the power button while doing this)

Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go. 

A menu will appear. Now tap the power button to select which reset option (hard or soft) you prefer. I would try the soft reset option first, and if that fails try the hard reset.

Then hold the power button again for 5 seconds on the one selected option to reset it. 

I tried the reset through the settings menu. Will give one of the other methods a go in the morning.

Thanks

Tried soft and hard reset as suggested and the wrong channel is still on sky witness +1, looks like I will need to give Virgin a call at some point