Forum Discussion

gazstone's avatar
gazstone
Joining in
7 months ago

Looks like you aren't at home!

Hi.

I had Virgin TV and Broadband installed a couple of days ago.
New install. Fibre to the house.
Hub5X and Stream box.

The Stream TV stopped working after a couple of hours with the message "It looks like you aren't home". Powered the hub and the stream box off and on. Still not working. 
The TV started working again the following morning. After returning home in the evening the same message. Got it working again a few hours later by rebooting the Hub5X.

First thing this morning, No TV! "Looks like you aren't home again".

Stream is connected by ethernet through the plug into the 5X. Broadband is working fine.

Anyone have any ideas regarding this?

3 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    7 months ago

    Hi gazstone 

    Welcome to the Community Forums. 

    Sorry to hear you're having issues with the Stream box at this time. 

    Do you have any third party networking equipment such as a router or WiFi extenders/repeaters? 

    If not, do you have a VPN at all? 

    • gazstone's avatar
      gazstone
      Joining in
      7 months ago

      Hi.

      No VPN. Stream box connected by ethernet straight to the Hub5X.

      This issue seems to have fixed itself over the last 24 hours. Hopefully it won't reappear.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        7 months ago

        Oh okay, thanks for letting us know gazstone 

        Please keep us posted and let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.