Forum Discussion

Mo2lad's avatar
Mo2lad
Just joined
10 days ago

How do you cancel TNT & SKY Sports

How on earth do you cancel the Flex subscriptions? I'm on a 30 day rolling contract and the promotion deal has now finished and its gone up to £56.

I've tried to cancel but can't see how to. I've been on Google and seen the how to post - It says go to 'Active Subscription' and do it there? Where the hell is that? I've been all over the VM app and i can't see it?!

Ive spoken to agents on Whatsapp and they just keep transfering me  -  Had 3 x conversations with "I can help with that" only to be passed to someone else, Then the 4th agent just cut me off!

Actually got through on telephone and spoke to a human-being... He said I can do it online, as he couldn't. But I can't! There is a box ticked in the flex package, that won't untick! I can add more items to my Flex package, but can't remove... HELP

 

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    8 days ago

    Hi Mo2lad 

    Thanks for posting and welcome to the community. Sorry to hear of the issue being able to remove Flex subs. I'll send you a PM now to assist further.

  • Anonymous's avatar
    Anonymous
    10 days ago

    Hi i have had the exact opposite, i can not work out how to get the advertised 18 month deal . I have totally given up with whatsapp chat and phone calls saying they can help and either pass you to someone else or just cut you off.

    I wish you luck,